Wednesday, October 4, 2006

2:00pm

Welcome

Mary Lynn Curran

2:15pm

Introductions

Attendees describe their organization/professional background and responsibilities in current position.

2:45pm

Fair Housing Act

Panel: Stephanie Fields, SVP and General Counsel, Classic Residence by Hyatt and John A. Sopuch III, The Collins Law Firm

4:00pm

Adjourn

6:00pm

Transportation to Dinner

Meet in the Wyndham Hotel lobby on the 1st floor at 6:00pm for a trolley ride to the restaurant

6:30pm

Group Dinner

The Park Grill at Millenium Park
11 North Michigan Avenue
Phone (312) 521-7289

Thursday, October 5, 2006

8:00am

Breakfast

8:30am

Update on the current insurance market — Strategies for the soft market

John Atkinson, Mike Pokora

9:00am

Roundtable Discussions

Topics: Communicating risk management activities in your organization; risk management and safety program incentives; negotiated risk

10:15am

Break

10:30am

Disaster Planning

Scott Aronson, Russell H. Phillips & Associates
Scott will present on the many facets of disaster planning, including corporate responsibilities, leadership, incident command systems and facility specific responses.

11:45am

Lunch

12:45pm

Roundtable Discussions

Topics: Automobile liability / fleet safety programs quality assurance programs; total cost of risk (TCOR); risk management measures; emergency preparedness/lessons learned

2:30pm

Break

3:00pm

Service Recovery

Ron Retzke, Ph.D., Retzke & Associates, Inc.
How to mitigate risk when there is a service failure: understanding why customers run out to get a lawyer.

4:00pm

Meeting Recap

Mary Lynn Curran

4:30pm

Adjourn